Privacy, cookie and AI policy

Company name: Vita Specialized Translators S.L.

Registered address: Calle Elda 12, 9º P18, 03560 El Campello, Alicante, Spain

Tax ID number: ES-B42549592

Registered in the Mercantile Registry of Alicante, volume 4092, page 123, section 8, sheet number 158240, inscription 1.

Website: specializedtranslators.com

E-mail: info@specializedtranslators.com

For the purposes of this policy, Vita Specialized Translators S.L. is referred to as “Specialized Translators”, “we”, “us” or “our”.

This information is provided in accordance with Spanish Act 34/2002 of 11 July on Information Society Services and Electronic Commerce (Ley 34/2002, de Servicios de la Sociedad de la Información y de Comercio Electrónico — LSSI-CE).

These conditions regulate access to and use of specializedtranslators.com and the information, functions and services made available through it by Specialized Translators.

By accessing or using the website, you agree to use it lawfully and in accordance with these conditions, any specific conditions applicable to a particular service, and applicable legislation.

We may update the website, its content and these conditions when reasonably necessary, including to reflect changes to our services, technology or applicable law. The version published on the website at any given time will be the current version.

Users must not remove, alter, circumvent or interfere with security systems, access controls or other protective mechanisms installed on the website, or attempt to gain unauthorised access to the website, its systems or non-public content.

Unless otherwise indicated, the content of this website — including its texts, branding, trade names, logos, graphics, photographs, illustrations, designs, page layouts, software and other materials — is owned by Specialized Translators or is used with the authorisation of the corresponding rights holder.

Access to the website does not transfer or grant any intellectual or industrial property rights to the user. Except where expressly permitted by law, content may not be reproduced, distributed, modified, publicly communicated, commercially exploited or otherwise used without the prior authorisation of Specialized Translators or the relevant rights holder.

Where third-party material is displayed on the website, the corresponding intellectual and industrial property rights remain with their respective owners.

The website may contain links to websites or services operated by third parties. These links are provided for information or convenience and do not imply that Specialized Translators controls, endorses or assumes responsibility for the content, availability, security, privacy practices or services of those third parties.

Users should review the terms and privacy policies applicable to any third-party website they choose to visit.

Users access and use the website under their own responsibility.

Specialized Translators takes reasonable technical and organisational measures, within its capabilities and having regard to the state of the art, to maintain the security and proper functioning of the website and to reduce the risk of malware, unauthorised access and other technical incidents.

Nevertheless, no website or Internet transmission can be guaranteed to operate continuously or to be completely free from errors, interruptions, vulnerabilities or harmful components. To the extent permitted by applicable law, Specialized Translators does not guarantee uninterrupted availability or the absence of technical errors beyond its reasonable control.

Users must use the website and its content diligently, properly and lawfully. In particular, users must not:

• use the website for unlawful, fraudulent or abusive purposes;
• interfere with the normal operation, performance or security of the website;
• attempt to obtain unauthorised access to systems, accounts, databases or restricted information;
• introduce malware or other harmful code;
• impersonate another person or provide deliberately misleading information; or
• use website content in a way that infringes the rights of Specialized Translators or any third party.

Where access credentials are provided for any website functionality, users are responsible for keeping them confidential and for informing us promptly if they reasonably believe that they have been compromised.

These website terms, the use of this website and any dispute or non-contractual obligation arising out of or in connection with them shall be governed by Spanish law.

Where the user is acting in the course of a trade, business or profession, the parties expressly agree that the courts and tribunals of Alicante, Spain, shall have exclusive jurisdiction over any dispute arising out of or in connection with the website, these terms or the services provided through it, to the extent that such an agreement on jurisdiction is legally permitted.

Where the user acts as a consumer and mandatory legislation grants the consumer the right to bring proceedings before another competent court, those mandatory jurisdiction rights remain unaffected. The choice of Spanish law likewise does not deprive a consumer of any mandatory protection that cannot legally be excluded by agreement.

The controller responsible for personal data processed through this website and in connection with our services is:

Vita Specialized Translators S.L.
Tax ID: ES-B42549592
Calle Elda 12, 9º P18
03560 El Campello, Alicante, Spain
E-mail: info@specializedtranslators.com

In this policy, Vita Specialized Translators S.L. is referred to as “Specialized Translators”, “we”, “us” or “our”.

The personal data we process depends on how you interact with us. It may include:

• your name and professional contact details;
• your company, organisation, position or department;
• information contained in an enquiry or request for a quote;
• project, event and service information that you provide to us;
• contractual, invoicing and payment-related information;
• communications exchanged with us;
• technical and security information generated when you use the website; and
• information processed through the AI Assistant as explained separately in the AI Policy below.

Please provide only personal data that is reasonably necessary for the purpose of your enquiry or the service requested.

Depending on the circumstances, we may process personal data for the following purposes:

• Answering enquiries, assessing projects and preparing quotes: to take steps at your request before entering into a contract, under Article 6(1)(b) GDPR.
• Providing contracted services: to manage and perform our contractual obligations, under Article 6(1)(b) GDPR.
• Administration, accounting, invoicing and compliance: where processing is necessary to comply with a legal obligation, under Article 6(1)(c) GDPR.
• Website, information and system security: to prevent abuse, investigate incidents, maintain service integrity and protect our systems and users, on the basis of our legitimate interests under Article 6(1)(f) GDPR.
• Establishing, exercising or defending legal claims: on the basis of our legitimate interests under Article 6(1)(f) GDPR and, where applicable, other legal provisions permitting the processing.
• Commercial communications: where you have consented to receive them or where their transmission is otherwise permitted by applicable law. You may object to or unsubscribe from such communications at any time.

Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before its withdrawal.

We do not sell personal data.

Where necessary for the purposes described above, data may be made available to:

• authorised members of the Specialized Translators team;
• professional interpreters, translators, technicians or other service providers involved in a project, but only to the extent necessary for the relevant assignment;
• hosting, IT, e-mail, security, accounting and other technology or professional service providers acting on our behalf;
• banks, payment service providers or professional advisers where applicable; and
• courts, regulators, public authorities or other recipients where disclosure is required by law.

Persons and organisations processing data on our behalf are subject to appropriate confidentiality and data-protection obligations.

Some of the technology providers used in connection with the website or our services may process personal data outside the European Economic Area.

Where Chapter V GDPR applies, international transfers are made using an appropriate legal mechanism, such as an adequacy decision adopted by the European Commission, the European Commission’s Standard Contractual Clauses, or another legally permitted safeguard.

Specific information concerning transfers associated with the AI Assistant is provided in the AI Policy below.

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and thereafter for any period required or permitted by applicable law.

Enquiry data that does not result in a service relationship is deleted or anonymised when it is no longer reasonably required for the enquiry, follow-up, security or defence of legal claims.

Where a contractual or commercial relationship exists, certain records may need to be retained after completion of the service to comply with accounting, tax and commercial-law requirements and applicable limitation periods. For example, Spanish commercial legislation can require certain business documentation to be retained for six years.

Specific shorter retention rules apply to AI Assistant conversations, as explained below.

Subject to the conditions established by the GDPR and other applicable legislation, you may exercise your rights to:

• access your personal data;
• rectify inaccurate or incomplete data;
• request erasure;
• request restriction of processing;
• object to processing based on legitimate interests;
• request data portability where applicable; and
• withdraw consent at any time where processing is based on consent.

Requests may be sent to info@specializedtranslators.com.

If necessary to protect your data against unauthorised disclosure, we may request reasonable additional information to confirm your identity. We will not request more identification data than is reasonably necessary for that purpose.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD) or, where applicable, another competent European supervisory authority.

We implement reasonable technical and organisational measures designed to protect personal data against unauthorised or unlawful access, alteration, disclosure, loss or destruction.

No Internet-based system can, however, guarantee absolute security. Users should therefore avoid sending unnecessary confidential or sensitive information through ordinary website forms or other channels not specifically designated for such information.

Cookies are small files or pieces of information stored on your device when you visit a website. Cookies and similar technologies can be used to maintain a session, remember preferences, provide website functionality, improve security and, where applicable, understand how a website is used.

We use cookies and similar technologies only where they are necessary for the operation of the website or, in the case of optional technologies, where the appropriate legal requirements have been satisfied.

Simply continuing to browse the website is not treated as consent to optional cookies. Where consent is required, optional cookies or similar tracking technologies will only be activated after you have been given appropriate information and have made the relevant choice.

You may withdraw or change your consent to optional cookies as easily as you gave it.

Depending on the functionality currently enabled on the website, the following categories may apply:

• Strictly necessary or technical cookies: these are required for the website, security features, session management or a service specifically requested by the user to function correctly. They do not require consent where the applicable legal exemption applies.
• Preference or functionality technologies: these may remember choices or settings so that the website can provide functionality requested by the user. Whether consent is required depends on their purpose and configuration.
• Analytics cookies: where analytics tools are enabled, they may help us understand how visitors use the website and identify areas that can be improved. Where consent is legally required, these technologies are not activated until consent has been obtained.
• Third-party or embedded-service technologies: certain external content or services may set or access cookies or similar technologies. Where such technologies are not strictly necessary, they are subject to the applicable consent requirements.

Technical storage or identifiers may also be used where reasonably necessary to maintain the operation, security or session of website functionality such as the AI Assistant.

Where the website uses cookies requiring consent, the cookie notice or preference tool allows users to accept or reject optional cookies and, where available, configure individual categories.

Accepting optional cookies is not required in order to access the basic content of the website, except where a specific third-party feature cannot technically be provided without the relevant technology and this is clearly explained to the user.

You can also configure your browser to delete cookies, block particular cookies or websites, or alert you when cookies are being stored. Blocking strictly necessary technologies may cause some website functions not to operate correctly.

• Manage cookies in Google Chrome
• Manage cookies in Mozilla Firefox
• Manage cookies in Microsoft Edge
• Manage cookies in Apple Safari

The cookies and technologies used by the website may change when website functionality, plugins or external service providers are added, removed or updated. We will update the information provided through this policy or the website’s cookie-management mechanism where required.

You are interacting with artificial intelligence, not a person.

This AI Assistant can make mistakes, omit relevant information, misunderstand a question, or generate plausible-sounding information that is false or invented. Its answers are provided for general information and assistance only and should be independently checked where accuracy matters.

AI-generated content is not a contract, professional translation, certified or sworn translation, professional advice, or a binding statement by Specialized Translators.

The AI Assistant may collect information required to understand an enquiry or, where that functionality is available, help prepare an indicative estimate or draft quotation. Any price or quotation generated solely by the AI Assistant is provisional and non-binding unless and until it is confirmed in writing by an authorised representative of Specialized Translators.

Your messages and the assistant’s replies may be recorded and processed. Safety controls may refuse a request or stop a conversation, but the attempted message may still be received and logged. Unless the AI Assistant or a related form specifically asks you to provide particular contact or business information, do not enter unnecessary personal, confidential, privileged, commercially sensitive, medical, legal, financial, payment, authentication or third-party information.

These AI Assistant Terms of Use and Privacy Notice (the “AI Terms”) govern the use of the artificial-intelligence chatbot and any related generative-AI functionality made available through specializedtranslators.com (the “AI Assistant”).

The AI Assistant is operated by Vita Specialized Translators S.L. (“Specialized Translators”, “we”, “us” or “our”), tax ID ES-B42549592, with registered address at Calle Elda 12, 9º P18, 03560 El Campello, Alicante, Spain, and e-mail address info@specializedtranslators.com.

These AI Terms supplement this Privacy, Cookie and AI Policy, any applicable General Terms and Conditions, and any quote, order confirmation or written agreement specifically applicable to a service.

In the event of a conflict, mandatory law takes priority, followed by any specifically agreed written contract or confirmed quote, the applicable General Terms and Conditions, and then these AI Terms.

By selecting any acknowledgement displayed before or during the chat, where applicable, or otherwise using the AI Assistant after being provided with the relevant notice, you confirm that you have read and understood these AI Terms.

If you do not wish to use the AI Assistant, you may contact our team directly at info@specializedtranslators.com or by telephone at (+34) 689 659 118.

The AI Assistant is intended for adults and business-related enquiries. Persons under 18 must not use it.

The AI Assistant is an automated information and enquiry tool that uses artificial intelligence to understand questions and generate responses. It may use relevant public content from our website and information provided during the conversation as context when preparing an answer.

In accordance with the transparency requirements applicable to AI systems, we expressly inform you that:

• you are communicating with an AI system and not with an employee, translator, interpreter, lawyer or other human professional;
• answers are generated automatically and are not normally reviewed by a person before they appear;
• the AI Assistant does not have independent authority to represent or legally bind Specialized Translators;
• any price, estimate, availability indication or proposed solution generated through the AI Assistant remains subject to human verification and confirmation by Specialized Translators;
• important information should be verified before you rely on it; and
• you can stop using the AI Assistant at any time and contact our team for human assistance.

The way in which access to the AI Assistant is provided may change over time. Depending on its configuration, you may be able to use it without identifying yourself, or we may ask you to provide limited contact or business information before or during a conversation. Where information is specifically requested, the purpose of collecting it will be connected with responding to or following up on your enquiry.

The AI Assistant is designed to help users obtain information about Specialized Translators, our interpreting services and related services, understand which information may be needed for an enquiry, collect information about potential assignments, and facilitate initial contact, estimates or requests for quotes.

AI output is probabilistic. It may be inaccurate, incomplete, outdated, biased, unsuitable, internally inconsistent or entirely fabricated — sometimes referred to as an AI “hallucination”. It may also misunderstand context, specialist terminology, language varieties, the intended audience, dates, locations or the legal or commercial effect of information.

You must not use AI output as the sole or final basis for an important decision. Information that may affect legal rights, safety, contractual obligations, deadlines, costs or other material matters should be checked against original and current sources or confirmed with an appropriately qualified person.

In particular, AI output is not legal, medical, financial, tax, employment, immigration, safety, cybersecurity or other regulated professional advice.

Unless Specialized Translators expressly confirms otherwise in writing, nothing generated solely by the AI Assistant:

• constitutes or replaces a professional translation, proofreading, interpreting, localisation, transcreation, desktop-publishing or certified/sworn translation service;
• has been quality-controlled under Specialized Translators’ professional translation, interpreting or review procedures;
• constitutes a binding booking, order confirmation, deadline, availability commitment, warranty, offer, acceptance, contract or amendment to a contract;
• constitutes an authoritative or certified record of a communication or event; or
• can modify a quote, order confirmation or written agreement issued by an authorised representative of Specialized Translators.

The AI Assistant may provide an indicative estimate or draft quotation where that functionality is available. Any such price, estimate or quotation is provisional and non-binding until it has been reviewed and confirmed through Specialized Translators’ normal human-led process.

For a binding quote or human-reviewed answer, contact info@specializedtranslators.com.

We use technical safeguards intended to detect attempts to manipulate the AI Assistant, unlawful or unsafe content, attempts to obtain protected information, excessive or inappropriate personal data, abuse of the service, and other prohibited or out-of-scope use.

These controls may warn you, refuse a request, limit an answer, end a conversation or restrict access. They are intended to reduce risk but cannot guarantee that every harmful input or output will be detected.

A refused request may still be processed and recorded. The text you attempt to submit must ordinarily be received by the systems operating the AI Assistant before a safety decision can be made. It may therefore be recorded together with the refusal, safety event or other technical result.

Depending on where a particular safety check is performed, the attempted input or relevant context may also be processed by third-party service providers involved in operating or securing the AI Assistant.

These records may be used as reasonably necessary to operate and secure the AI Assistant, detect and investigate abuse, enforce these AI Terms, troubleshoot faults, comply with legal obligations, and establish, exercise or defend legal claims.

A refusal, warning or stopped conversation does not mean that the attempted message was never received, was never logged or has already been deleted.

You are responsible for the content you submit, your use of any AI-generated output and the consequences of relying on or sharing that output.

You must:

• submit only content that you are legally entitled to use and process;
• provide only information reasonably necessary for your enquiry;
• provide accurate information where it is needed to answer an enquiry or prepare an estimate or quote;
• review and independently verify AI output before using, publishing, sending or acting on it;
• ensure appropriate human review where accuracy, safety, confidentiality, rights, reputation or legal consequences may be affected;
• comply with applicable laws, third-party rights and these AI Terms; and
• use our normal human contact channels for urgent, sensitive, confidential or legally binding communications.

The AI Assistant is designed for general enquiries. Unless the AI Assistant or a related form specifically asks you to provide particular contact or business information, you should use the service without unnecessarily identifying yourself or other individuals.

If we specifically ask for information such as your name, company, e-mail address or telephone number in order to respond to or follow up on your enquiry, you may provide the information requested.

Do not provide additional personal or confidential information unless it is reasonably necessary for your enquiry.

In particular, do not include:

• unnecessary identification numbers, signatures, precise location data or other excessive identifying information;
• special-category personal data, including information concerning health, disability, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, genetic data, biometric data used for identification, sex life or sexual orientation;
• information concerning criminal allegations, offences, convictions or security measures;
• confidential client files, complete source texts, contracts, legal documents, case files, medical documents, unpublished material, trade secrets, privileged communications or information subject to a confidentiality or non-disclosure obligation;
• passwords, API keys, access tokens, authentication codes or other credentials;
• payment-card details, banking credentials or other sensitive financial information; or
• personal data concerning another person unless you have a valid legal basis for providing it and it is strictly necessary.

The AI Assistant is not the appropriate channel for sending confidential project documents or source material for a professional assignment. Where documents are required, send them directly to our team using the contact method specified by Specialized Translators.

You must not use or attempt to use the AI Assistant:

• for unlawful, fraudulent, deceptive, defamatory, discriminatory, threatening, abusive, exploitative or harmful activity;
• to infringe privacy, confidentiality, intellectual-property, image, publicity, consumer or other third-party rights;
• to produce or facilitate malware, credential theft, unauthorised system access, unlawful surveillance, circumvention of safeguards or other cybersecurity abuse;
• to discover confidential system instructions, credentials, non-public website content or security mechanisms;
• to inject instructions, manipulate context, bypass restrictions or interfere with the intended operation of the AI Assistant;
• to impersonate another person or falsely present AI-generated content as human-reviewed or as an official statement by Specialized Translators;
• through automated scraping, excessive automated requests, denial-of-service activity or other use that materially interferes with the website or other users; or
• to make or support decisions producing legal or similarly significant effects concerning another person.

8.1 Data controller

Vita Specialized Translators S.L., tax ID ES-B42549592, Calle Elda 12, 9º P18, 03560 El Campello, Alicante, Spain, is the controller of personal data processed through the AI Assistant.

Privacy enquiries and requests may be sent to info@specializedtranslators.com.

8.2 Data we process

When you use or attempt to use the AI Assistant, we may process:

• the text and other content you submit, including content that is refused or causes a conversation to stop;
• the AI Assistant’s replies, warnings, refusals and relevant conversation history;
• information about your enquiry or potential project where you ask about our services, availability or pricing;
• date, time, usage information, errors, safety events and similar operational metadata;
• limited technical or security information reasonably necessary to operate the service, maintain a session and prevent abuse; and
• where requested by the interface or voluntarily provided for the purpose of an enquiry, limited contact or business information such as your name, company, e-mail address or telephone number.

The exact information collected may therefore depend on how the AI Assistant is configured at the time you use it.

If the interface does not ask you to identify yourself, we do not need your identity simply to answer an ordinary general question and ask you not to provide unnecessary personal information.

8.3 Purposes and legal bases

We process chat content and information about your enquiry in order to communicate with you, answer your questions, understand your requirements, prepare estimates or quotes where requested and, where applicable, take steps at your request before a possible service contract, under Article 6(1)(b) GDPR.

If contact information is requested or voluntarily provided for the purpose of responding to or following up on an enquiry, it may be processed for the same purposes.

Where processing is not directly connected with pre-contractual steps, we may process proportionate information on the basis of our legitimate interests under Article 6(1)(f) GDPR in providing an efficient customer-enquiry service, operating and maintaining the AI Assistant, maintaining service integrity, preventing misuse, resolving faults and protecting our systems and users.

We process proportionate technical and security records — which may include records of blocked or refused attempts — to secure the website and AI Assistant, prevent and investigate misuse, maintain service integrity, troubleshoot faults and establish or defend legal claims. This processing is based on our legitimate interests under Article 6(1)(f) GDPR.

We may also process information where necessary to comply with a legal obligation under Article 6(1)(c) GDPR.

Our legitimate interests include maintaining a secure and reliable service, protecting users and our systems, detecting abuse and resolving technical or legal incidents. We seek to limit the data collected, access to it and its retention so that these interests do not disproportionately affect users’ rights and freedoms.

8.4 Who may process AI Assistant information

Conversation records and related logs may be stored in the server and database environment used to operate our website.

To operate the AI Assistant and provide its functionality, personal data may also be processed by service providers acting on our behalf or providing supporting services.

Depending on the functionality involved, these may include:

• website hosting and database service providers;
• providers of artificial-intelligence processing services;
• IT, security, monitoring, communications and abuse-prevention service providers; and
• professional advisers or competent public authorities where disclosure is legally required.

Only information reasonably necessary for the relevant function is made available to these recipients.

Some service providers involved in operating artificial-intelligence or technical services may process information outside the European Economic Area.

Where personal data is transferred outside the European Economic Area and GDPR transfer restrictions apply, such transfers are protected through an applicable adequacy decision, the European Commission’s Standard Contractual Clauses or another safeguard permitted under Chapter V GDPR.

You may contact info@specializedtranslators.com for further information about applicable transfer safeguards.

8.5 Use of conversations for AI training

Specialized Translators does not use visitors’ AI Assistant conversations to train its own general-purpose artificial-intelligence models.

Where third-party artificial-intelligence services are used to generate responses, we use business-oriented processing arrangements under which submitted content is not intended to be used to train general-purpose AI models on our behalf unless we expressly choose such use.

If this practice changes materially, we will update this policy accordingly.

8.6 Retention

We retain locally stored AI Assistant conversation transcripts, replies, blocked attempts and associated operational records for no longer than 30 days, after which they are deleted or irreversibly anonymised unless a specific record must be retained for longer because of a security incident, legal obligation, dispute or legal claim.

Where a record must exceptionally be retained for one of those purposes, it will be kept only for as long as reasonably necessary for that purpose and access will be restricted appropriately.

Third-party service providers involved in operating the AI Assistant may retain limited processing, technical or security records for the periods applicable to the services they provide.

Where contact information is collected and the conversation results in a quote request, commercial enquiry, booking, contract or other continuing business relationship, relevant contact and project information may become part of our ordinary prospect or client records. Such information will then be retained in accordance with the retention periods applicable to those records rather than the temporary AI Assistant conversation-log period.

8.7 Your rights

Subject to the applicable conditions under the GDPR, you may request access to, rectification or erasure of your personal data, restriction of processing, data portability, or object to processing based on legitimate interests.

If you used the AI Assistant without identifying yourself, we may need limited information — such as the approximate date and time of a conversation and any available session identifier — to locate a particular record without collecting unnecessary additional identification data.

If you provided contact information, those details may also help us locate the relevant conversation or record.

We may request additional identification only where reasonably necessary to confirm that personal data is being disclosed to the correct person.

Requests may be sent to info@specializedtranslators.com.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) or, where applicable, the supervisory authority of your habitual residence, workplace or place of the alleged infringement.

8.8 No automated decisions with legal effects

The AI Assistant does not make decisions about users that produce legal effects or similarly significant effects.

An AI-generated answer, refusal, safety intervention, indicative estimate, draft quotation or preliminary assessment does not by itself determine whether Specialized Translators will accept a project, enter into a contract, provide a particular service, confirm interpreter availability or apply a particular commercial condition.

Binding commercial decisions and project confirmations are made or confirmed through Specialized Translators’ normal human-led process.

You retain any rights you already hold in material that you submit to the AI Assistant.

You authorise Specialized Translators to host, reproduce, transmit and technically process your input only to the extent reasonably necessary to operate the AI Assistant and for the purposes described in these AI Terms.

You are responsible for ensuring that your input and intended use do not infringe applicable law or third-party rights.

Subject to applicable law, third-party rights and these AI Terms, Specialized Translators permits you to use AI-generated output provided to you for your own lawful purposes.

AI output may not be unique and the same or similar content may be generated for other users. We do not guarantee that AI-generated material is protectable by intellectual-property rights, entirely original, non-infringing or suitable for publication or commercial use.

You are responsible for appropriate human review and, where necessary, rights clearance before publishing or commercially exploiting AI-generated content.

You must not present AI-generated output as a professional translation, interpreting product, certified work, human-reviewed work or other professional deliverable prepared or approved by Specialized Translators or by a member of its translator or interpreter network unless Specialized Translators has expressly confirmed that status in writing.

The AI Assistant may occasionally be unavailable, interrupted, restricted, updated or withdrawn. We may change the systems, service providers, safeguards, functionality or usage limits used to operate it where reasonably necessary for security, maintenance, performance, legal compliance or service development.

We may also change the way access to the AI Assistant is provided. This may include introducing, changing or removing a requirement to provide limited contact or business information before or during use of the AI Assistant.

Where a change materially affects how personal data is collected or processed, the applicable privacy information will be updated as required.

Access may be suspended or terminated where reasonably necessary because of suspected misuse, security concerns, legal requirements or the protection of users, Specialized Translators or third parties.

Do not use the AI Assistant for urgent communications, formal notices, complaints requiring immediate attention, cancellation instructions, critical deadlines, emergencies or instructions relating to an existing assignment.

For those matters, use the contact details and procedures provided in the applicable quote, order confirmation or agreement, or contact our team directly.

To the maximum extent permitted by applicable law, the AI Assistant and its output are provided “as is” and “as available”.

We do not guarantee the accuracy, completeness, availability, suitability, originality or correctness of AI-generated output.

Safety controls, retrieval of website content and carefully designed instructions can reduce some risks but cannot eliminate hallucinations, misunderstandings, attempts to manipulate the AI Assistant, inappropriate output, data leakage, technical failures, outages or other errors inherent in the operation of generative-AI systems.

To the maximum extent permitted by applicable law, Specialized Translators is not responsible for loss or damage arising from:

• reliance on inaccurate or incomplete AI-generated information without appropriate verification;
• use of AI output without appropriate professional or human review;
• submission of prohibited, unnecessary or excessive confidential or personal information;
• the operation or failure of third-party technical, AI, hosting or infrastructure services beyond Specialized Translators’ reasonable control; or
• the interruption, modification or withdrawal of the AI Assistant.

To the maximum extent permitted by law, Specialized Translators shall not be liable for indirect or consequential loss, loss of profit, loss of opportunity, loss of data, reputational damage or business interruption arising solely from use of the AI Assistant.

Nothing in these AI Terms excludes or limits liability that cannot lawfully be excluded or limited, affects mandatory consumer rights, or reduces an express obligation separately accepted by Specialized Translators in a confirmed quote or written contract for a professional human service.

These AI Terms, the use of the AI Assistant and any dispute or non-contractual obligation arising out of or in connection with them shall be governed by Spanish law.

Where the user is acting in the course of a trade, business or profession, Specialized Translators and the user expressly agree that the courts and tribunals of Alicante, Spain, shall have exclusive jurisdiction over any dispute arising out of or in connection with the AI Assistant or these AI Terms, to the extent that such an agreement on jurisdiction is legally permitted.

Where the user acts as a consumer and mandatory legislation grants the consumer the right to bring proceedings before another competent court, those mandatory jurisdiction rights remain unaffected. The choice of Spanish law likewise does not deprive a consumer of any mandatory protection that cannot legally be excluded by agreement.

We may update these AI Terms to reflect changes in the AI Assistant, access arrangements, service providers, data practices, safeguards or applicable law.

The current version will be published on this page. Where applicable law requires additional notice or a renewed acknowledgement, we will provide it before the updated terms apply.

For questions concerning these AI Terms, privacy, the AI Assistant or an answer generated by it — or if you would prefer a human-reviewed answer or binding quote — contact:

Vita Specialized Translators S.L.
Calle Elda 12, 9º P18
03560 El Campello, Alicante, Spain
E-mail: info@specializedtranslators.com
Telephone: (+34) 689 659 118